Frequently Asked Questions

FAQ - Cloud Wide Group

General Information & Vision

Cloud Wide Group is a leading technology solutions provider dedicated to empowering individuals and businesses in their digital journey. We offer a range of specialized services, including Cloud Wide Tech Care for Seniors, to ensure everyone can navigate and thrive in the modern tech landscape securely and confidently.

Our mission at Cloud Wide Group is to make technology accessible, understandable, and beneficial for everyone. We strive to provide expert support, innovative solutions, and foster communities that help our clients achieve digital independence, enhance productivity, and stay securely connected.

Cloud Wide Group offers primarily remote services across the USA and Australia, with headquarters in Las Vegas, Nevada, USA, and Sydney, Australia. We aim to continuously expand our reach to serve more communities nationwide in the USA. Our online support and digital platforms mean you can access our expertise wherever you are.

Services & Solutions

Cloud Wide Group specializes in comprehensive IT support and digital empowerment. Our services include on-demand tech assistance, cybersecurity solutions, digital literacy training, and community-building programs tailored to specific client needs. Our flagship offering, Cloud Wide Tech Care for Seniors, is a prime example of our specialized support.

At Cloud Wide Group, cybersecurity is paramount. We offer robust solutions, including proactive threat monitoring, phishing prevention education, secure network setups, and data protection strategies. Our goal is to create a secure digital environment for all our clients, safeguarding your information and privacy.

Yes, Cloud Wide Group provides tailored IT solutions for businesses, including start-ups, micro, small, medium, and home offices. This includes network setup and maintenance, data backup solutions, software installation and troubleshooting, and cybersecurity consultation to ensure your business operations run smoothly and securely. We are Google Cloud and Workspace partners and can provide Google Cloud and Workspace solutions to suit your business, with Gemini AI and Enterprise-grade security and privacy, in addition to the full suite of apps and AI tools for business and collaboration. Gemini is your always-on AI assistant where you need it most, so your business can be at its most productive. Google Workspace plans now include access to the Gemini app, NotebookLM, Vids, and Gemini in Gmail, Docs, Meet, and more, unlocking unprecedented levels of productivity.

Most importantly, your data is your data within Workspace. It is not used to train Gemini models outside of your Domain without your permission, and data is not sold or used for ad targeting.

Customer Experience & Support

Accessing support from Cloud Wide Group is easy. Subscribers can call our dedicated support lines, use our online chat, or schedule a remote session. Our certified Las Vegas-based local tech experts are available to provide friendly and efficient remote assistance for your digital challenges.

Cloud Wide Group stands out through our community-centric approach, personalized support, and dedication to digital empowerment. We don’t just fix problems; we educate, connect, and build confidence. Our specialized programs, like “The Cloud Keepers” for seniors, exemplify our unique value proposition.

Absolutely. All Cloud Wide Group tech support specialists are highly trained, certified, and possess extensive experience in various technologies. More importantly, they are chosen for their patience, excellent communication skills, and commitment to providing a supportive customer experience. Cloud Wide Group is a Google, Microsoft, and AWS partner, and all our tech support specialists stay up to date with regular training, updates, and Sumits. The industry moves fast and we have access to up to the minute training for all our staff.

Billing & Account Management

Our pricing structure varies depending on the specific service or package you choose. For Cloud Wide Tech Care for Seniors, we offer tiered monthly subscription packages. For other business or custom IT solutions, pricing is typically determined after a consultation to assess your unique requirements.

You can easily manage your Cloud Wide Group subscription or account through our secure online portal. Here, you can update your information, view billing details, and adjust your service plan. Our customer service team is also available to assist you with any account management needs.

FAQ - Cloud Wide Tech Care For Seniors

General Information & Getting Started

Cloud Wide Tech Care offers on-demand, friendly tech support for seniors, helping you navigate your digital world with confidence. We provide personalized assistance for all your devices, along with access to our vibrant “The Cloud Keepers” community for learning and connection. We are the Number #1 rated provider of tech support for 55+ seniors, who also provide a community for learning and connection. There is no one like us!

It’s simple! Choose a subscription package that fits your needs. When you need help, simply call our dedicated support line. Our patient and expert technicians will provide remote tech support to resolve your issues quickly and efficiently. You also gain access to our weekly online workshops and events.

“The Cloud Keepers” is our exclusive senior tech community. It’s a place where subscribers can learn together, stay connected, and make new friends. We host weekly Google Meet calls, online events, and in-person gatherings in Las Vegas, NV, primarily in community centres, computer labs, and libraries in 55+ communities in Las Vegas (and soon beyond!). We focus on confidence building, digital literacy and fun.

Our senior tech support covers a wide range of issues, including computer problems, smartphone help, tablet troubleshooting, email setup, printer installation, Wi-Fi connectivity, video call assistance, online security advice, and much more. If it’s digital, we can help!

Yes! We often have special introductory offers for new members, such as a free first month or a complimentary trial of our tech support. Check our homepage or contact us directly to learn about current promotions for seniors seeking tech help.

Subscription & Pricing

We offer four tiers: The Apprentice Keeper (basic support), The Cloud Keeper (enhanced support + “The Cloud Keepers” community access), The Guardian Keeper (premium, personalized service + “The Cloud Keepers” community access, and The Legacy Keeper, a bespoke and custom subscription. Each subscription for seniors is designed to provide specific levels of on-demand tech assistance and community engagement. Visit our ‘Pricing’ page for details.

Our monthly subscription fees vary by package, starting from an affordable rate for The Apprentice Keeper. We offer clear, predictable pricing with no hidden fees, providing excellent value for senior tech support. Please see our ‘Pricing’ page for current rates.

Absolutely! Many adult children purchase our tech care subscriptions for their senior parents to ensure they have reliable digital support and stay connected. It’s a thoughtful way to provide peace of mind for the whole family. Ask about our upcoming Holiday Season Gift packs 🎁

"The Cloud Keepers" Community

Joining our senior community helps you overcome digital isolation, learn new tech skills in a supportive environment, make new friends, and participate in fun online and in-person events. It’s about empowering your digital life, together!

As a subscriber to The Cloud Keeper or The Guardian Keeper plan, you’ll receive a weekly schedule and easy-to-follow instructions on how to join our Google Meet calls for seniors and other online community events. We make it simple to connect!

Yes! We love celebrating our active Cloud Keepers! We have a participation leaderboard and offer certificates and fun rewards for engagement in our workshops and events. It’s a great way to encourage senior tech learning and friendly competition.

Security & Safety

We provide crucial online security tips for seniors, guidance on identifying scams and phishing attempts, and support with setting up secure passwords. Our tech experts can help you secure your devices and maintain a safe digital environment. Our Legacy Keeper package offers even more advanced digital protection for seniors.

While we are not a financial institution, our tech support can help you understand the technical aspects of online fraud, secure your devices, and guide you on next steps to contact your bank and secure your accounts after a potential phishing scam or unauthorized transaction. We focus on protecting your digital world.

Technical & Support Specifics

Yes, our expert tech support often uses secure remote access tools to fix issues directly on your device, with your explicit permission. We ensure the process is transparent and that you are comfortable every step of the way.

Our Cloud Keeper and Guardian Keeper subscriptions offer in-home support options for specific needs. In-person tech support can be a feature in our bespoke LegacyKeeper subscriptions arranged by consultation.  We also host in-person community events in Las Vegas, where you can get direct assistance and meet fellow Cloud Keepers.