Privacy Policy

Last Updated: 11th July 2025

This Privacy Policy explains how we collect, access, store, and use the personal information that we obtain from you as part of our business operations, and how such dealings are in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy sets out:

  • How and why we collect and use your personal information;
  • How you can obtain access to and correct any personal information we hold about you;
  • How we protect your personal information; and
  • What happens if we change this Privacy Policy in the future.
  • If you have any questions relating to this Privacy Policy, please contact our Privacy Officer at info@cloudwidegroup.com

Cloud Wide Group

Cloud Wide Group refers to Cloud Wide Group Pty Ltd and its related companies (together we, us, our and other similar expressions).

What we do with your personal information

We only collect personal information that is necessary for us to carry on our business functions, so that we can:

  • supply you with the products and services you have requested;
  • improve the products and services we provide to you;
  • develop and evaluate our
  • products and services;
  • manage our business;
    understand you as a customer so we can meet your needs now and into the future;
    comply with our legal obligations.

The personal information we may require from you to fulfil the above may include:

  • your name;
  • your address;
  • your telephone number;
  • your email address;
  • your credit or debit card details;
  • details of your profession,
  • occupation and/or job title; and
  • any other personal information you provide to us from time to time.

How we obtain your personal information

There are various ways we may obtain personal information from you in our business operations.

The personal information we collect may be provided to us verbally (for instance, to our agents, customer services representatives, service staff) or in writing (for instance, electronically via email or our websites, in hard copy contractual documentation, etc.). We may also obtain personal information about you from third parties (including from referees, etc). Where personal information is obtained from third parties of which you are not aware, we will take all reasonable steps to notify you that we are in receipt of this personal information. Should we receive personal information from a third party that we are not able to lawfully use, we will take all reasonable steps to destroy, delete or permanently de-identify the personal information (if it is lawful to do so).

Some of the ways we collect your personal information include when you:

  • apply for a job with us;
    browse our website;
  • communicate or transact with us on behalf of a business;
  • pay a bill or purchase a product or service;
  • use our products, applications or self-service channels; and

Purpose of collection

We collect personal information so we can:

  • identify our customers, potential customers and their representatives;
  • inform you or others of any technology solutions we think may be of interest to you or them;
  • inform you or others about our products and services and the benefits of using our products and services;
  • provide you or others with information about offers or other benefits that may become available;
  • seek your opinion or comments about our products and services;
  • carry out billing and/or
  • debt recovery activities;
    carry out our management, administrative, quality assurance and complaint handling activities in a professional and efficient manner;
  • deliver customer service and resolve problems our customers may experience with their information technology systems and networks;
  • consider the suitability of potential employees for employment opportunities; and
  • develop and implement solutions to improve our products and services.
    we may need to comply with the law, including the Data Retention Law.

Cookies

We also collect personal information from your online activity. Our websites use cookies and other digital identifiers.

These include:

  • Site performance identifiers: these give us information about how our websites or applications are used.
  • Analytic cookies: these are used to gather statistics about our websites and applications. For example, we monitor how many users are on our websites and which sections are most popular.

You are able to clear cookies or digital identifiers from your device and can disable future use of them by changing your security settings on your web browser. However, this may result in our websites not working as they should.

Your right to withhold personal information

Generally, you are not obliged to provide any information requested by us. However, if you choose to withhold requested information, we may be unable to provide you any products and/or services that depend on the collection of this information (particularly where our collection of this information is required by law).

Marketing

We (and our agents or contractors) may use your personal information to advise you of new products and services or special offers, or promotions. If you do not wish to receive such information from us or our agents, you can opt out when registering on our websites, or may remove your name from our mailing list by contacting our Privacy Officer via info@cloudwidegroup.com. Alternatively, if we have sent you this information by email, you can use the unsubscribe link at the end of the email.

Sharing your personal information

In the course of our business, we use a range of service providers to help us maximise the quality and efficiency of our services and business operations, this means that individuals and organisations outside of Cloud Wide Group may sometimes have access to personal information held by us and may use this on behalf of us. We require our service providers to adhere to strict privacy guidelines and not to keep this personal information or use it for any unauthorised purpose.

We may also provide your personal information to third parties we occasionally partner with. If you purchase a product or service that is delivered by one of our partners, we will give them the personal information they require to provide you with that product or service.

We also work with other third parties to provide some types of sales, business and customer support. They may have access to some of our systems that hold your personal information. However, they are subject to strict controls that protect your personal information from unauthorised use or disclosure and limit their access to your personal information to the extent necessary to perform their functions.

We do not routinely disclose personal information to any other third parties. We may share non-personal, de-identified, and aggregated information for our own research or promotional purposes. Under no circumstances will we sell your details to marketing agencies without your consent. We will not use or disclose any personal information about you without your consent unless:

  • Required or authorised by law;
  • It is permitted by this Privacy Policy;
  • We believe this is necessary to provide you with the products or services you have requested;
  • It is necessary to implement our terms of service; or
  • It is necessary to protect the rights, property, or personal safety of Cloud Wide Group or a Cloud Wide Group employee, another customer, or any member of the public.

In special circumstances, for example if we sell our business, your personal information may be transferred as part of that sale. We will not use your personal information for purposes unrelated to the services we provide without your consent.

We will also provide access to your personal information where we are legally permitted or obliged to do so.

Once your personal information is no longer required for any purpose, we will take all reasonable steps to destroy, delete or permanently de-identify your personal information

Access to and Correction of Your Personal Information

We will take all reasonable steps to keep secure any personal information we hold about you and keep this information accurate and up-to-date.

If you would like access to any records of personal information we have about you or if you believe any information we have about you requires correction, please contact our Privacy Officer.
Upon your request, we will provide you with access to any of your personal information we hold (except in limited circumstances in which it is permitted by law for us to withhold this information). Before we provide you with access to your personal information, we will require some proof of identity.

For most requests, your personal information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort on our part.

We will take reasonable steps to correct any personal information which is found to be inaccurate, incomplete or out-of-date. If you wish to change personal information that is inaccurate, incomplete or out-of-date, please contact our Privacy Officer and we will amend the record. If you wish to have your personal information destroyed or deleted, please contact our Privacy Officer and we will take all reasonable steps to destroy or delete it unless we need to keep it for legal or accounting reasons.

If we refuse to give you access to or correct your personal information as provided for under the relevant privacy laws, we will give you a notice setting out our reasons for refusal, how you can make a complaint and any other relevant matter required under any applicable law.

Security

Your personal information may be stored in hard copy or electronically (including on secure servers in controlled facilities). We have physical access restrictions, network structures, and passwords to protect your personal information. Only specially cleared team members have access to your personal information. Their access is subject to strict controls and procedures. We have also ensured that any credit or debit card payments are made through a secure gateway service. We retain your personal information to enable us to verify transactions and customer details, and to retain adequate records for legal and accounting purposes.

We will take all reasonable steps to:

  • make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date;
  • protect your personal information from misuse, loss or unauthorised access, modification or disclosure both physically and through computer security methods; and
  • destroy, delete or permanently de-identify your personal information if it is no longer needed for any purpose.

No data transmission over the internet can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot ensure or warrant the security of any information transmitted from you to us. You use our websites at your own risk. Once we receive your transmission, we make every effort to ensure its security on our systems.

Please note, we have no control over the privacy practices of sites that are linked to this site via hyperlinks or banner advertising. Please take care at all times to check whose site you are viewing.

Changes to this Statement

We reserve the right to change our Privacy Policy at any time and notify you by posting an updated version of the policy on our websites. The amended Privacy Policy will apply between us, whether or not we have given you specific notice of any change. We encourage you to periodically review this Privacy Policy to be informed of how we are protecting your personal information.

Complaints

If you have any queries relating to our Privacy Policy, or you have a problem or complaint, please contact our Privacy Officer. If we receive a complaint from you, we will be in contact with you in a reasonable time to attempt to resolve your complaint.

Privacy Officer

Our Privacy Officer’s details:
E: info@cloudwidegroup.com

Privacy Commission

More information about privacy law and the Australian Privacy Principles is available from the Federal Privacy Commissioner at https://www.oaic.gov.au/.
 You accept that your use of this site includes your acceptance of this Privacy Policy and the Terms of Use

Last Modified: 10th July 2025

1. Introduction

Cloud Wide Group LLC (“Cloud Wide Group” or “We”) respects your privacy, and we are committed to protecting it through our compliance with this Privacy Policy (the “Policy”).

This Policy describes the types of information we may collect from you or that you may provide when you visit our website at https://www.cloudwidegroup.com or use our products and services (collectively, our “Services”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we collect:

  • Through our Services and online forms that you complete.
  • In email, text, and other electronic messages between you and us.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy.

This Policy does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Cloud Wide Group or any third party; or
  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or through our Services.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using our Services, you agree to this Policy. This Policy may change from time to time (see Section 11 (Changes to Our Privacy Policy) below). Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so you should check the Policy periodically for updates.

2. Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Services, including information:

  • By which you may be personally identified, such as name, postal address, email address, telephone number and any other identifier by which you may be contacted online or offline (“personal information”);
  • That is about you but individually does not identify you; and/or
  • About your internet connection, the equipment you use to access our Services, and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you use the Services. Information collected automatically may include usage details, IP addresses, and information collected through cookies.
  • From third parties, for example, our business partners.

Information You Provide to Us

The information we collect on or through our Services may include:

  • Information that you provide by filling in forms through our Services. This includes information you provide when setting up an account, registering to use our Services, or requesting further services. We may also ask you for information when you report a problem with our Services.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to our surveys.
  • Details of transactions you carry out through our Services and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Services.
  • Any other types of information you provide to us.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Services, including web analytics, traffic data, location data, and other communication data, and the resources that you access and use on the Services.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information, and it helps us to improve our Services and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Services according to your individual interests.
  • Speed up your searches.
    Recognize you when you return to our Services.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Services. For more information about cookies, see https://allaboutcookies.org/.

3. Third-Party Use of Cookies

Some content or applications on the Services are served by third-parties, including content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about a third party’s content or applications, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Section 6 (Choices About How We Use and Disclose Your Information) below.

4. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Services to you.
  • To display content of interest via the Services.
  • To provide you with information, products, or services that you request from us.
  • To create user preferences regarding emails and other communications.
  • To provide support and assistance for the Services.
  • To create and manage user accounts, and to provide you with notices about your account.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Services.
  • To allow you to participate in interactive features of our Services.
  • To respond to correspondence from you.
  • To fulfill any other purpose for which you provide it.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data. For more information, see Section 6 (Choices About How We Use and Disclose Your Data) below.

5. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this Policy:

  • To contractors, service providers, and other third parties we use to support our business and who are bound to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Cloud Wide Group’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Cloud Wide Group about our Services users is among the assets transferred.
  • To data analytics providers.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use located at https://www.cloudwide group.com/terms-of-use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Cloud Wide Group, our customers, or others.

6. Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Promotional Offers from Cloud Wide Group. If you do not wish to have your contact information used by Cloud Wide Group to promote our own or third parties’ products or services, you can opt-out by sending an email stating your request to info@cloudwidegroup.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to Cloud Wide Group as a result of a product purchase, warranty registration, product service experience or other transactions.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website at https://thenai.org/.

Residents of certain U.S. states may have additional personal information rights and choices. Please see Section 8 (Your State Privacy Rights) below for more information.

7. Accessing and Correcting Your Information

You may also send us an email at info@cloudwidegroup.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Residents of certain U.S. states may have additional personal information rights and choices. Please see Section 8 (Your State Privacy Rights) below for more information.

8. Your State Privacy Rights

U.S. state consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. To learn more about California residents’ privacy rights, see Section 13 below.

Please note that Cloud Wide Group does not sell its users’ personal information to any third party.

Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

  • Confirm whether we process their personal information.
  • Access and delete certain personal information.
  • Data portability.
  • Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

  • Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose.
  • Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights please contact us at info@cloudwidegroup.com. Nevada provides its residents with a limited right to opt-out of certain personal information sales. However, as of the effective date of this Policy, Cloud Wide Group does not sell data triggering that statute’s opt-out requirements.

9. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

10. Children Under the Age of 18

Our Services are not intended for children under 18 years of age (“Minors”). Minors may not provide any personal information to or on the Services. We do not knowingly collect personal information from Minors. If you are a Minor, do not use or provide any information via the Services or through any of its features, register to use the Services, make any purchases through the Services, use any of the interactive features of the Services, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a Minor, we will delete that information. If you believe we might have any information from or about a Minor, please contact us at info@cloudwidegroup.com.

11. Changes to Our Privacy Policy

It is our policy to post any changes we make to our Policy on this page with a notice that the Policy has been updated on the Services home page. The date the Policy was last revised is identified at the top of the page. You are responsible for periodically visiting this Policy to check for any changes.

12. Contact Information

To ask questions or comment about this Policy and our privacy practices, contact us at:
info@cloudwidegroup.com
(702) 570-2577
Cloud Wide Group
4625 W. Nevso Drive, Las Vegas, NEVADA 89103

Rights of California Residents

This section applies solely to visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 as modified by the California Privacy Rights Act of 2020 (collectively referred to as “CCPA”), and any terms defined in the CCPA have the same meaning when used in this Policy.

This Policy does not apply to workforce-related personal information collected from California-based employees, job applicants, contractors, or similar individuals.

Information We Collect

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”), as described in Section 2 (Information we Collect About You and How We Collect It). Personal information does not include:

  • Publicly available information from government records.
  • Deidentified or aggregated consumer information.
  • Information excluded from the CCPA’s scope, like:
    • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data;
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

We obtain the categories of personal information listed above as described in Section 2 (Information We Collect About You and How We Collect It) above.

We use and disclose personal information as described in Section 4 (How We Use Your Information) and Section 5 (Disclosure of Your Information) above.

We do not sell personal information or “share” such information as defined in the CCPA.

Your CCPA Rights

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the “right to know”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete below), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • sales, identifying the personal information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
  • The specific pieces of personal information we collected about you (also called a data portability request).

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete below), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or de-identify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

Exercising Your Rights to Know or Delete

To exercise your rights to know or delete as described above, please contact us using the information specified in Section 12 (Contact Information) above.

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.

You may only submit a request to know twice within a 12-month period. Your request to know or delete must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

You do not need to create an account with us to submit a request to know or delete.

We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.

Response Timing and Format

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact info@cloudwidegroup.com

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Personal Information Sales Opt-Out and Opt-In Rights

As mentioned above, we do not sell personal information.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Other California Privacy Rights

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information specified in Section 12 (Contact Information) above.